FAQ

What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, etc.), PayPal, and sometimes in installments via partners like Klarna or Stripe (if enabled).

Is it possible to modify or cancel my order?
If your order is not yet being prepared, please contact us promptly at odagcollections@gmail.com for any changes or cancellations.

What are the delivery times?
All our creations are shipped within 2 to 3 business days. Standard delivery in France generally takes 2 to 5 business days.

Do you ship internationally?
Yes, we ship to many countries. Fees and delivery times vary depending on the destination.

How do I track my order?
Once your order has been shipped, you will receive an email with a tracking link.

Are your necklaces handmade?
Yes, all our jewelry is designed and assembled by hand with care in our workshop.

What materials are your necklaces made of?
We use quality materials: stainless steel, crystal resin, resistant and hypoallergenic cords.

Q: Do you offer personalized necklaces?
Yes! You'll find it in the "Cordon Éclat" store and you can choose the color(s) of your choice.

Do you work with boutiques or professionals?
Yes, we accept collaborations and wholesale orders. Please contact us for a personalized quote.